Terms of service

Welcome to BUYOVO (buyovo.shop). These terms apply when you browse our store or place an order. By using our store, you agree to these terms.

1. ABOUT US
BUYOVO is an online pet supplies store based in Australia. You can contact us at hrsactaustralia1@gmail.com.

2. PRODUCTS AND DESCRIPTIONS
We try to make product descriptions, photos and sizes as accurate as possible. Colours may look slightly different on your screen, and measurements may vary slightly. Product availability can change without notice.

3. PRICES AND PAYMENT
All prices are in Australian dollars (AUD). Shipping costs and any discounts are shown at checkout before you pay. Payment is taken when you place your order. If a price is listed incorrectly due to an error, we'll contact you and you can choose to continue at the correct price or cancel for a full refund.

4. ORDERS
Your order is an offer to buy. We may decline or cancel an order (for example, if an item is out of stock or can't be delivered to your address). If we cancel, you'll receive a full refund.

5. SHIPPING
Our products are shipped directly from our suppliers' warehouses within Australia. Estimated delivery times are shown on each product page and in our Shipping Policy. Delivery times are estimates, not guarantees.

6. RETURNS AND REFUNDS
Returns and refunds are handled as set out in our Refund Policy. Nothing in these terms limits your rights under the Australian Consumer Law, including your right to a repair, replacement or refund for faulty items.

7. USING OUR STORE
You agree not to misuse our store, including attempting to interfere with its operation, using it for anything unlawful, or providing false information when ordering.

8. PET SAFETY
Please use all products as intended and supervise your pet when using toys, chews, grooming tools, life jackets and electrical items. Check products regularly for wear and stop using them if damaged.

9. LIABILITY
To the extent permitted by law, we're not responsible for indirect loss arising from your use of our store or products. This doesn't exclude any rights you have under the Australian Consumer Law.

10. PRIVACY
How we handle your personal information is explained in our Privacy Policy.

11. CHANGES TO THESE TERMS
We may update these terms from time to time. The version on our website at the time you place your order applies to that order.

12. GOVERNING LAW
These terms are governed by the laws of the Australian Capital Territory, Australia.