Refund policy

At BUYOVO we want you and your pet to love your order. Please read our return and refund policy below.

FAULTY, DAMAGED OR WRONG ITEMS
If your item arrives faulty, damaged, or not as described, you're entitled to a repair, replacement or refund under the Australian Consumer Law. Please email us at hrsactaustralia1@gmail.com as soon as possible (ideally within 7 days of delivery) with:
- your order number
- a short description of the problem
- clear photos or a short video of the item and packaging

Please don't send anything back until we reply. If a return is needed, we'll give you instructions and a return label at no cost to you.

CHANGE OF MIND
We're unable to offer refunds or returns for change of mind, so please choose carefully, and check sizes and product details before ordering. This doesn't affect your rights under the Australian Consumer Law.

CANCELLING AN ORDER
If you'd like to cancel, email us as soon as possible. If your order hasn't been dispatched yet, we'll cancel it and give you a full refund. Once an order has been dispatched, it can't be cancelled.

LATE OR LOST PARCELS
If your order hasn't arrived within the estimated delivery time shown on the product page, contact us and we'll track it down for you.

HOW REFUNDS ARE PAID
Approved refunds are paid back to your original payment method. Depending on your bank, it can take a few business days to appear.

Refund policy

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