Shipping policy

Thanks for shopping with BUYOVO! Here's everything you need to know about how your order gets to you.

WHERE WE SHIP
We currently ship to addresses within Australia.

PROCESSING TIME
Orders are usually processed within 1–2 business days of being placed. Business days are Monday to Friday, excluding public holidays.

DELIVERY TIMES
Our products are sent directly from our suppliers' warehouses, so delivery times vary by product. Each product page shows its estimated delivery time. As a guide:
- Most items: about 7–12 business days
- Some items: about 5–12 business days
- Bundles: about 7–14 business days
These are estimates, not guarantees. Delays can occasionally happen due to courier volumes, weather or public holidays.

MULTIPLE PARCELS
If you order more than one item, they may come from different warehouses and arrive in separate parcels on different days. You won't be charged extra for this.

SHIPPING COSTS
Shipping costs, including any free shipping offers, are shown at checkout before you pay.

TRACKING YOUR ORDER
Once your order ships, we'll email you a tracking number so you can follow your parcel.

REMOTE AREAS
A small number of items can't be delivered to some remote postcodes. If we can't deliver to your address, we'll contact you.

YOUR ADDRESS
Please double-check your shipping address at checkout. We can't be responsible for parcels sent to an incorrect address entered at checkout.

LOST OR DAMAGED PARCELS
If your parcel hasn't arrived within the estimated time, or it arrives damaged, email us at hrsactaustralia1@gmail.com with your order number (and photos if it's damaged) and we'll help sort it out.